Frequently Asked Questions

Frequently Asked Questions

The Alameda Fairgrounds has well over 10,000 parking spaces! They charge $10 per car. No charge for drop offs.

Also parking available in nearby business lots.

 

NEVER! We are on 6 acres of the Pleasanton Fairgrounds. Mall haunts simply cannot do what we accomplish, atmosphere, huge compound and lots of fire! Try that in a mall :)

Our Themed Park is where your worst nightmares become real. As you enter the Adventure, you enter a world of suspense and terror. The only thing on your mind will be your survival.

The theory is that if you don't touch them, they won't grab you. Bear in mind that this is a work in progress and doesn't always go according to plan! Of course, in the darker areas, something may accidentally bump into you but our cast members will probably not grab you. You may be grabbed by one of the members of your own group who is too terrified to continue without your help.

Nope. If you are too afraid to continue, someone will have to carry you out.

We have partnered and made donations to the Tri-City Volunteers, a local organization helping those in need, Ohlones College Foundation, Fremont Police D.A.R.E. program, Bayside Flyers, Boy Scouts of America, Cal State Hayward, San Jose State University, Thorton Baptist Church, Fremont Unified School District, Mission San Jose HS, Washington HS, Irvington HS, Mt. Pleasant HS, Milpitas HS and Univ of Calif-Berkeley.

You can bring all of the kids you want, but remember that we provide an EXTREMELY frightening adventure that may not be suited for those of an impressionable age.

Yes, there are several types, available both at select location and various local newspapers. Keep yer eye pealed matey!

No. Our shows are designed to be equally terrifying for children and adults. A child uses the same 3D glasses, the same space in line and the same scare activation as an adult. Add to those facts that most children will be too scared to continue, it then takes a cast member to escort them to the exit. So actually we should charge more! Also please note Answer #7 above.

Yes, we offer discounts to groups. These tickets must be purchased prior to 24 hours before your selected date.They are NOT available at the ticket window. Please see Group Sales for more information on this.

90% of our entire operation is. Absolutely. We try to be ADA compliant plus a staff member can accompany your group if desired.

Yes! Believe it or not, we love to scare you. It's fun for us so we virtually spend all year designing and building new settings and effects for your pleasure. If you liked us last year, you'll love us this year!

Blasphemy! At the Pirates of Emerson Haunted Themed Park you are actually IN the various exotic scenes. We design our sets, rooms, and environment to appear more than real. We try to create an atmosphere where our guests can escape the reality of the outside world. Most of our time building the Haunt is spent designing and decorating so that we can provide a unique and interesting environment for our actors to jump out and scare the &%** out of you.

Sure, but be aware that we will NOT stop to look for lost cellphones or pagers (or most anything else). If we happen to find them, they will be available at the ticket window the next night we are open.

Sorry, but not inside any of the haunted houses. There are many reasons for this including that a flash or strobe will temporarily blind our actors, it disrupts the other guest's experience, pausing to take pictures slows down the line behind you and infrared will probably show you areas we don't particularly want you to see!

We have a no refund policy. You have paid for us to scare you. If you are so scared that you have to leave the haunt early and not go on then we have done our job. If we have done our job then there is no reason for a refund.

You may wear any costume you wish, however we do not allow masks, thetrical makeup or other face disguising techniques. Trust us, this is for the public's safety. It is too easy for a customer, in a mask, to do something inappropriate and then you, or us, having no way to identify them.

If you have a question that was not answered here, email us at info@piratesofemerson.com

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